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Lost access to your e-mail or lost your two factor authentication device? Read this page carefully to find out what you can do to regain access to your account
I forgot my password
If you forgot your password, but still have access to e-mail and/or two factor authentication device, you can just reset your password here.
I have lost access to my account and/or notification e-mail address
Depending on your withdrawal/security two factor authentication, you may be able to change your e-mail address without needing access to the old address:
- No two factor authentication: you can change your e-mail address without access to the old address.
- E-mail: If you have 'e-mail' set as two factor authentication for login or withdrawal/security, you will not be able to change your address in your account. Please fill in the form and enter the new e-mail address you want to use.
- TOTP: You can temporarily switch to 'none' to be able to change your e-mail address without confirmation on the old address.
I lost my two factor authentication device
Please fill in the form. We will ask you for additional proof that you are the legitimate owner of your account. After validating your identity, we will reset your two factor authentication.
Request account restore
Please fill in the form below completely to request account restoration.